7 Tips on How To Grow Customer Relationships That Last

Growing Customer Relationships

Solid customer relationships don’t materialize with the first handshake. They take cultivation. Which means extra effort, extra time, a bit of massaging and lots of TLC. Luring curious customers in the beginning is actually the easy part. What’s hard is getting a return visit. Building customer loyalty takes a strategic effort and the rewards of a large and ardent customer base can be momentous.

The art of building sustainable connections with customers – and it is an art – calls for the same ingredients that fuel any personal relationship. Trust. Respect. Chemistry. These days customer management is an increasingly vital aspect of running a business – and a successful strategy is an extremely useful tool, no matter your business model.

So what can you do to grow and maintain customer relationships? Here are several steps that can help.

M&A Digest – Dec. 19, 2014

In the last M&A Digest of the year, we delve into all sorts of valuable information including the importance of being flexible when selling a company, how to tell if you’re mentally prepared to sell a business, why documenting your company’s procedures is critical and much, much more. Click on the headline to get the full article.

Creative Ways To Reward Employees Around the Holidays

holiday-gifts-and-perks-for-employeesAround this time of year, employers are always looking for ways to reward their employees and show gratitude for having their team members on staff. We’ve previously examined the only three holiday gifts employees are guaranteed to love – extra money, extra time off, and a personalized note from you.

But execution can be difficult and resources scarce, so what can you do? Here are 5 creative ways to reward employees during this hectic time of year.

M&A Digest – Nov. 21, 2014

In this M&A Digest, we delve into why now is the time to sell a business in Canada, why M&A activity will remain strong for the next 18 years and answer common questions from company owners that are interested in selling their businesses.

7+ Science-Based Things Every Boss Needs To Know About Happiness At Work [Infographic]

Being happy at work isn’t just about work. People that are satisfied with their lives all around are more likely to be happy at work. And productivity is positively influenced by good moods, with happy workers being 31% more productive than unhappy ones, according to an infographic from Happify, a company that uses science and technology to empower people to lead happier lives.

This information is nothing new, but we always need a little nudge every now and then to remind us to review, reflect, and improve our workplace practices to ensure we’re setting our employees and our companies up for success.

M&A Digest – Nov. 7, 2014

We cover must-know information about what business owners need to know about business valuations, retirement planning, working well with business owner siblings, recasting and more. To read the full article, click on the headline.

M&A Digest – Oct. 24, 2014

Today we share lessons an entrepreneur learned from selling his business, mistakes professionals advised their clients to avoid in 1961,  and more. Click on the headlines to read the full articles. 

M&A Digest – Oct. 10, 2014

Lots of valuable information in this week’s Mergers & Acquisitions Digest. We reveal 5 mistakes to avoid when growing a business, how to overcome HR hurdles, which industry has high M&A activity, and much more. 

M&A Digest – Sept. 26, 2014

After we answer a few common questions from private business owners, we take a look at the secretes to a successful business sale, what types of companies are being acquired this year, and celebrate Generational Equity’s M&A Advisor Awards nominations.

Three Tips for Spotting Rising Stars in Your Company

You’ve already hired the most promising job candidates using your list of non-negotiables to weed out the bad hires for your entry-level positions. A few months pass. You’re happy with the hiring decisions, and your newer employees appear satisfied as well. You’ve successfully completed the first hurdle to building a great team. Congrats!

But what’s happens next?

Do you have a process in place to identify and reward those rising stars to increase your chances that they stay on your team? If not, you could lose a future leader and not even know it.