In today’s roundup of news links, we meet a man developing technology to improve cell network speeds by a factor of 1,000; we find out the real advantage of Amazon; we learn to speak Entrepreneurese; and we find out why social media stocks are overvalued…except for Facebook.
Customer Service: America’s View of Who Provides the Best and Worst [INFOGRAPHIC]
We all know how crucial good customer service is to our business. A while back, Carl Doerksen pointed out that our “real boss” is not our manager or CEO but the customer.
The infographic below touches on some of the same points that Carl mentioned – things like following through with your promises, being knowledgeable about your company’s products and services, and treating people respectfully. [Read more…]