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How Great Leaders And Companies Inspire Action [Video]

January 25, 2012 By Lindsey Perkins Wade

A colleague recently sent me a link to a TED talk by Simon Sinek named “How Great Leaders Inspire Action.” In less than 20 minutes, Simon succinctly conveys how great leaders inspire those around them and how companies’ marketing departments can do the same.

In a nutshell, inspirational leaders all start with why.

I’ve crafted a summary of his presentation below, but if you have 18 minutes, I encourage you to listen, as Simon is a great storyteller and teacher. [Read more…]

Filed Under: Sales & Marketing Tagged With: Apple, Innovation, leadership, People

Customer Service: America’s View of Who Provides the Best and Worst [INFOGRAPHIC]

July 27, 2011 By Lindsey Perkins Wade

We all know how crucial good customer service is to our business. A while back, Carl Doerksen pointed out that our “real boss” is not our manager or CEO but the customer.

The infographic below touches on some of the same points that Carl mentioned – things like following through with your promises, being knowledgeable about your company’s products and services, and treating people respectfully. [Read more…]

Filed Under: Operations, Sales & Marketing Tagged With: Amazon, AOL, Apple, Bank of America, cool infographic, customer service, HSBC, UPS

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